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Contact Center

Cloud contact center from pure CCaaS to AI-powered workforce optimization and BPO outsourcing.

Available services

CCaaS PlatformAI & AutomationIVR / Self-ServiceAnalytics & GamificationWorkforce Management (WFM)Workforce Engagement (WEM)CRM Integration & LicensingBPO / OutsourcingCompliance RecordingMicrosoft Teams Contact CenterQuality Assurance / QMCoaching ToolsProfessional Answering Service

Key capabilities

AI-native platforms

Omnichannel routing

Real-time analytics

Suppliers in this category

NICE CXone

Diamond Elite

The AI-powered contact center leader — CXone brings together CCaaS, WEM, and analytics in one platform.

United StatesUKCanadaANZ

Five9

Platinum

Intelligent cloud contact center with AI, omnichannel routing, and deep CRM integrations.

United StatesUK

Webex (Cisco)

Platinum

Cisco's unified contact center and collaboration platform with hybrid deployment options.

United StatesUKCanadaANZ

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Common verticals

HealthcareFinanceRetailInsuranceGovernment